If you have problems with the program, here are two ways to get assistance:
- The PlayCatan forum has two important sections "Technical Problems" and "Bugreports". Issues concerning the program are discussed and assistance is offered.
- You can contact us via e-mail. Please provide the following information:
- Which program version do you use?
- (You can find the specifications at the center right side of the small window that appears when you start the program, for example “1.501”).
- Which operating system do you have?
- What’s the configuration of the system? (Processor, RAM, graphics card)
- Please describe the problem as exactly as possible.
If a programm error occurred (e.g. a crash), it usually helps to attach the
err.log file to your e-mail. The err.log file can be found in the Catan Online World installation directory. Please zip the file before sending it – it can be quite large.