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What to do by technical problem with the PlayCatan Access Software?

The PlayCatan Access Software, which allows access to PlayCatan without a web browser, needs the latest Java runtime environment from

If you have a problem with the program, you have the following options:

  • Look into the FAQ or the online manual if your problem has already been addressed.

  • You can contact us via e-mail.

    Please provide the following information:

    1. Which operating system do you have? (Windows XP, Windows 8, MacOS X etc.)
    2. What’s the configuration of the system? (Processor, RAM, graphics card)
    3. Please describe the problem as exactly as possible. Providing a screenshot of the situation may help in identifying the issue.
    4. Please also attach the err.log to your mail. The err.log helps us to identify the program flow and lists error messages. More information about the err.log can be found here.