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Game lag seems to affect mainly Comcast users
Tuesday, 25 September 2012 07:57

UPDATE: Please read our latest statement.

We would like to comment on the game lag that some of you have been experiencing for about a week. To our experience, it occurs during the US evening hours. We have received your support requests, and we have been conducting quite extensive experiments to reproduce the problem and to find out where it actually lies: Currently we know that Comcast customers are affected.

Addressing the most obvious speculations: No, our game servers are not overloaded. As a matter of fact, game play was active at all times. Our servers are hosted at one of Europe's biggest internet service providers (which is 1&1 Germany) which provides quick and reliable access to their data centers from all over the world.

 

After we were able to confirm that trans-Atlantic data transfer between Europe and the USA in general is stable at all parts of the day, we started to dig deeper.

We have now come to the conclusion that users of Comcast seem to be affected by this problem. It does not matter so much in which state you live: We have reports from Comcast customers as wide-spread as Colorado, Massachusetts, Washington DC, Indiana, California, Michigan, Illinios, Minnesota - this list is constantly growing.

Please bear in mind that this does not “only” affect PlayCatan and other Catan related web servers, but also a lot of other German web services hosted by 1&1 Germany. The bandwidth problem and the loss of data packets occurs when traffic is passing through one particular Comcast backbone network node that seems to overload in peak times during the evenings.

 

We have now collected sufficient data to contact Comcast to actually present the problem and ask for a solution. However, please note this is far beyond our own control, thus there's actually nothing that we can do to solve the problem on our side.

We apologize for the inconvenience - even if it being caused by something beyond our control.

 

 

There are only two suggestions that we can give you to work around the problem:

  • If you can, please find a different way to access the internet. If you have a smartphone with a sufficient data plan that supports creating a personal WiFi hotspot, bringing your computer on-line this way might let you play much smoother.
  • If you can, please move your gaming activities into off-peak hours, that is into some other time of day except the evenings.
Last Updated on Saturday, 29 September 2012 09:04